Most airlines issue e-tickets to customers. It means that customers do not have to be in possession of a paper ticket when travelling by air. An e-ticket (electronic ticket) is sent in an electronic format and can be used at self-service check-in kiosks in order to avoid the queues at airline check-in counters. To make use of the e-ticket machine services, customers need to have the credit card used when the tickets were bought online, a traveller loyalty card and the e-ticket receipt in their possession. The airline reference number which customers receive during the booking of flights also needs to be confirmed. However, certain airlines still provide paper airline tickets for some flights deployed on certain routes. Customers who receive paper tickets need to provide such tickets at check-in desks, in order to avoid any boarding denials.

Customers of Southall Travel are advised to check-in at the respective points of departure on the following time-scales: 3 hours before departure on International flights, 2 hours before departure on all European flights and 1 hour before departure on any domestic flights. Boarding in general commences 45 minutes before the scheduled time of departure and the travel company cannot be held liable for any flights forfeited due to the late arrival of customers.

The baggage allowance per person is indicated on e-tickets or itineraries. Customers who are uncertain about the amount of baggage allowed on a specific flight, are welcome to contact Southall Travel for assistance.

Customers are requested to check the allowed hand luggage with their respective airlines before packing such luggage. A general recommendation is to keep hand luggage to a maximum of 5 kilograms in a case/bag that does not exceed the dimensions of 450mm (height) x 350mm (width) x 200mm (depth).

Cosmetics, gels and liquids that exceed 100ml may not be carried in hand luggage. Any small containers with these liquids have to be placed in a see-through plastic carrier. As a rule, no sharp items such as blades, scissors, knives or razors may be carried in hand luggage. All sharp items should be packed in checked luggage.

All passengers with luggage exceeding 32kg have to make alternative arrangements with their respective airlines prior to their departure. Passengers are allowed to exceed the maximum weight limit, but Southall Travel advises customers to confirm the cost of excess baggage weight per additional kilogram with their respective airlines.